Is there a public complaint phone number that you can make available, highlighted on the Transport Canada website, so that people know they can make a public complaint?
Rather than you having to send people out all the time, the citizens can be the eyes and ears for you. I made this kind of a recommendation in the immigration system. So when there are crooked consultants, people can report it, and it was then highlighted. And it was quite useful.
Do we have the same system in Transport Canada?