Arbitrators will be selected from a list drawn up by the agency. They are competent people who have the expertise required to review the files.
Regarding knowledge transfer, there are two railway companies. They will not be familiar with all the decisions.
Moreover, the legal world on the other side of the fence is not that large either. I know three private counsel who represent shippers across the country. There are not many of them either. The knowledge base from counsel to counsel will be concentrated in the same people. As I mentioned earlier, the agency can, by providing technical expertise to arbitrators, show them what a level of service is, for example.