If you look at the way the confidential clause is drafted, there's a clear exception to the fact that the outcome is confidential. There's an exception that allows the agency.... First of all, any arbitrated decision has to be provided to the agency. The agency has the authority under the act, as an exception to confidentiality, to use the arbitrated decision for the purpose for fulfilling their mandate under the act.
One of the mandates under the act is to provide assistance to future arbitrators, so there is an ability for the agency to transfer knowledge going forward. Obviously, that transfer of knowledge from one to the other will have to somehow respect the rule of confidentiality.
You would assume that the agency in presumably helping another arbitrator will not disclose sensitive information, but the core nature of the dispute that was resolved could be transferred to a future arbitrator without disclosing sensitive information from the previous outcome. In doing so the arbitrator would obviously have to ensure that its own process complies with the rule of natural fairness.
There is a way to allow transfer of knowledge going forward from one arbitrator to the other.