Let me build on that.
If for any reason a shipper does not fulfill a requirement that is part of the service agreement, let's say—I'll speculate here—they take too long to load a car, or whatever it might be that delays a process, would that be deemed a punitive damage that would be potentially awarded by an arbitrator? How would that be perceived if the shipper were at fault?
I'm just trying to get a balanced sense of how this works.