Representing a group of shippers that are very captive to the railways, we have actually been experiencing service challenges all the way through the piece. So I've already reported on that. It's interesting, but I didn't realize that we were all experiencing about half of what we're asking for.
There are also two ways to look at service and I just want to make sure we thought of them. One is on supply, and in that regard it sounds like we have an interesting trend happening right now with half of the needed cars arriving, which is really insufficient. The other element of service is the quality of those cars, and our members are adamant about the poor quality of the cars arriving. There's been garbage, and we've had a few incidents where employees' health and safety was at high risk with doors falling off boxcars. So there is a lot of anecdotal evidence we're in trouble as well on quality.