Yes, that's our mantra, that we are the most efficient railroad. There is no way we can cut costs the way we did over the last 15 years. The only way we can satisfy our shareholders is if we grow faster than the economy. The only way we can do that, and I say it in every forum—in front of government, in front of shareholders, in front of customers—is by helping our customer win and growing faster than the economy. Service is absolutely central to our business agenda.
On February 28th, 2013. See this statement in context.