I'd like to add, too, that Mr. Mongeau has talked about his happy clients and service.
I think you said that it's 95% delivery.
I guess I would just make the point that if it is as good as he says it is, then I don't understand why there's a problem with providing access to a remedy. It presumably won't be used all that often because most of his clients are satisfied, so why not at least allow for that remedy, a proper remedy that can be used in those circumstances when it's needed?