I thought I did answer that. I thought I said the arbitrator would obviously consider the facts when they were dealing with any complaint from a customer regarding whether or not the terms of the contract had been met.
But I want to say that service has definitely improved since Mr. Mongeau has taken over as the CEO of CN. What his customers are asking for is that we can ensure that we have sustainable improvements of service that will survive whoever his successor might be at some point in time, and who may not have such a positive attitude towards his customers.