The way I look at it is that there was an evolution. It was only 18 years ago that CN was privatized from a crown corporation. We forget that. That's a tremendous transformation in less than 20 years.
As Shauny was saying, the focus on precision railroading was a focus on cutting costs and productivity, but you can only cut costs so long and then you have to start focusing. You guys heard all the customers scream and you started some processes. I think you deserve credit, because that focused our collective attention on the customer and then we started to have to invest more in the customer. By then, the trains were running pretty efficiently, and they continue to do so.