You say this process has improved customer service. Why is it that it took a process like this to impose customer service improvements? Should the companies not have been performing at their best without such external pressure?
Conservative
Pierre Poilievre Conservative Nepean—Carleton, ON
You say this process has improved customer service. Why is it that it took a process like this to impose customer service improvements? Should the companies not have been performing at their best without such external pressure?
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