If I may say, I think the railways deserve to get the boot once in a while. We're not perfect. I think that Claude Mongeau said that very well. To answer your question, in a nutshell, there were periods of time in late 2007-08 where our service was not where it should have been. We're making major changes in how we serve customers. We're not very good always at explaining why changes are necessary, but I think that led into the rail service review. We got the message and we said to ourselves, there's no way we're going to grow these businesses by not growing with our customers. To your point, I think very few industries in Canada can afford to do this.
On March 5th, 2013. See this statement in context.