And we've reached out to access smaller customers. Obviously, there's enough of a challenge for some of our smaller customers. Last year we reached out on two occasions to almost 1,500 of the smaller customers in Canada—I'm talking about CN here—inviting them to contact us and sit down and negotiate a level of service agreement. A lot of those customers don't want agreements; they want their goods moved. They say to us, don't spend time negotiating a level of service, just move my goods for me and I'll be a happy camper. But the idea is to make sure it's available to them. And in that context, when you have a level of service agreement with a small customer, we'll also have a commercial dispute resolution clause in case there's an issue between the customer and us. You can appreciate that smaller customers don't want to go to court; they don't want to spend time going back and forth in a court of law debating damages, or asking whether they got their box moved or not. That's something we pushed on quite a bit and we have not got as much take-up as we'd like, but we're not going to stop pursuing it, because there's real value there for us in doing that with our customers.
On March 5th, 2013. See this statement in context.