It was really before 2007-08. We implemented what we call our scheduled or our precision railway. So we had a lot of insular focus on ourselves in managing our traffic patterns, how we were going to move and block and marshal the traffic from our hub-to-hub. I think what came out of the rail freight service review was that we were very good from hub to hub; it was just, as we've been talking about, the first mile, last mile, and the intricate connection to our customers, that needed work.
On March 5th, 2013. See this statement in context.