Can I ask precisely about that element? One of my recommendations is that, if the shippers want to include the breach of the service agreement, consequences should be included in it. If there are no consequences to breaching the agreement, then you don't reward good behaviour, so to speak. When something goes wrong, there have to be consequences; that needs to be part of the service agreement.
Why not allow this to be there? If it is not, then the agreement becomes an empty shell. Is it really worth the paper it is written on, if you don't specify what kind of consequence should be in place if there is a violation of conditions?