—from taking one side or the other. That arbitrator could—and I'm glad you're saying this for the record—in fact insist that dwell times and estimated times, all of the things mentioned here, and I won't read them out loud, but we know what they are in the proposal, could all be part of a service level agreement and could be part of what the agency would consider appropriate items in defining “adequate and suitable service obligations”.
On April 16th, 2013. See this statement in context.