The rate of union density is declining all over the world because workers don't want to be unionized to the same degree as they used to. Look at Scandinavia: the rate at which young people in Denmark and Sweden are becoming union members is in a precipitous free-fall. The rate has gone from the eighties to the fifties, percentage wise. It’s a big change, and there are a lot of reasons for that, including the change in the legal landscape, the change in people's attitudes. But in countries like ours, where union leaders focus a significant portion of their time on all sorts of activities other than in the workplace, I'm not surprised that complaints against union leaders are the number-one filing before labour boards.
I'm not surprised that the Canadian Labour Congress's own survey research says that satisfaction levels with union leaders is in double-digit decline.