I am very pleased to have the opportunity to respond.
Human error is the main cause of accidents, but this does not mean that the employee is the direct reason an accident happens. As managers, we are responsible for providing employees with training, good equipment and we must also do good risk analysis, so that these risks are managed in a safe environment. Yes, human error is the main reason accidents happen, but it is not necessarily a person who is directly responsible for that happening.
As it now stands, we are implementing new technologies to reduce the number of accidents. In collaboration with our union partners at the TCRC, we spend a lot of time trying to find out which human factors might help bring down the number of accidents on board of trains.