Thank you very much.
Coming from the position of a mother of a 13-year-old who probably wants to have a UAV for Christmas next year, I would say that the primary thrust has to be about safety and ensuring that recreational users understand that these are still pieces of machinery that fly above people's heads and houses, they need to be operated with care and out of airport space, and there are certain rules and regulations. Last year, we developed and started a public awareness campaign. You may find that on social media or on the Internet, and certainly we did a number of announcements. That's one aspect of it.
The part you were talking about, though, has to do with the commercial aspect. We did find that there was an increase in the number of people who were applying for these special purpose operator certificates. As a result, there was a complaint about how much paperwork there was and, indeed, how long it took for the certificate to be turned around. I'm happy to report that the department has worked diligently on this, and they have lowered their service standard time turnarounds.
Maybe Laureen can give us a little more colour on that.