To be clear, what Canada Post asked us to do was to take an outside look at where the business was going and how customer behaviour was changing and, from there, what some of the options were. We were not asked to make recommendations to favour one path forward over another. They wanted us to identify the dimensions of the problems and to provide a foundation for a discussion with Canadians. In other words, we were not being asked to come up with a report to tell them where to go. They asked us to come up with a report that would let them engage in a productive discussion with Canadians.
On December 18th, 2013. See this statement in context.