Gee whiz, I should have downed a Red Bull or something to get all the questions in.
Mr. Wilson, it would appear very clearly that your experience is being used as something of a template as we move forward on this issue. Talk to us about the dispute resolution system. Inevitably there are going to be rubs between users and the organization, particularly over costs but perhaps over service levels, etc. When we're talking about security screening, that's often the focus of some angst on the part of the paying customers. The dispute resolution system, the conflict resolution system that you've employed, has that worked well? Can it be looked to as an example for CATSA?