It's an excellent question. As we looked at this issue, the one thing that was clear to us is that while we do have a lot of these issues in travel today, certainly the two large national carriers in Canada have demonstrated a higher degree of customer service in jurisdictions where they, in fact, have legislated and codified a so-called passenger bill of rights. But setting that aside, the one thing that we heard very clearly from consumers and users is the imbalance where, when things like this happen, they do not know what their rights are and are almost at the mercy of the service provider.
How imminent would it be? I think there have been quite a number of efforts in Parliament to codify these rights, and we certainly have made recommendations that would support some degree of codification of those rights. But that's just one element of it. In Europe they've take a very prescriptive approach—for example, fines and penalties—and in the U.S. they have a very elaborate model where there are groups within the U.S. Department of Transportation that handle, specifically, passenger complaints and mishaps.
I think where the panel landed on this was that we should look at a harmonization of their roles so that we wouldn't have a European system, which was much more prescriptive, versus an American system, which had a different emphasis, but a hybrid Canadian model for protecting consumers.