Still on the topic of complaint or dispute mechanisms, if you can't sort things out on your own early on through the process, I'm a big believer in a more efficient process than taking things to the courts. I think if there were some kind of tribunal or independent body that would be less burdensome than the full civil litigation process, that would be a good thing.
Do you think that would be an appropriate step we could take as the federal government or a recommendation as a committee, to implement a body that is more streamlined, to hear complaints when they do arise?