I think that the client must be kept in mind. We should always try to maximize services for the client and provide a service that is as effective and as efficient as possible. We have to be creative. Some small elements aside, we have not invented any of the new technologies implemented in Laval's public transit system. I believe that one of the key elements of a smart city is to have leaders who are smart enough to seek out technologies that are used elsewhere and implement them in their city.
On February 21st, 2017. See this statement in context.