From a WestJet perspective, SMS is something that is very mature. Safety is a core and foundational value at WestJet, and it applies to all WestJetters. SMS provides the opportunity to ensure that there are policies and programs in place and it allows for consultation. It encourages at all levels, whether from a front-line perspective up to senior leadership, active involvement in addressing safety issues, looking for continuous improvement, and ensuring there's documentation and training in place. From our perspective, it enhances safety, it has promoted safety, and in a regulated environment, it's something that we've been obliged to abide by and actually encourage because it's improved safety. The focus of the opportunities with SMS is for continual improvement. From top to bottom, it requires us and all WestJetters to be actively involved, and it supports the safety culture and validates that safety is a foundational, core value at WestJet.
On April 11th, 2017. See this statement in context.