The comment I would have is similar to Mr. Gow's comment, in that the management systems are a tool. That's simply what they are. They're a tool to help us manage the processes in the safety programs. But they're heavily reliant on people, and that gets into culture. Safety culture does not change overnight. Safety culture is something that you have to develop and work on and embed into your organization, and when that culture gets to a point, then the programs all work in synergy together. It takes time to do that. I can't think of any one instance where there was a significant gap between what the program was saying and what people were doing. We try to close those gaps. I can't think of anything offhand, but it's heavily reliant on people.
On May 4th, 2017. See this statement in context.