We have tried to balance the expectation of Canadians, when they pay for a ticket to go from A to B, and what the carrier is selling them. The challenge we have right now is that in many cases the consumer—the traveller—is not getting what they've paid for.
We've made sure in constructing this and looking at these issues that the regulations that will come forward will balance these. We want to make sure that travellers are getting what they paid for—that's what they expect and that's what they're entitled to—and that carriers comply with that. If carriers step up their game and deliver the service better, then it shouldn't cost them any more than it's costing them today, because they're getting paid for it.