Thank you, Madam Chair.
It's good to see everybody back, and some new faces here as well.
I wanted to reach into the air passenger bill of rights issue a little bit. A lot of focus, of course, has been on the airlines and what they do or don't do. We've had some pretty alarming examples of some difficulties in recent weeks, but I've also been in situations waiting on the tarmac because, for instance, the terminal doesn't have the crew there to operate the gantry and the ramps, etc.
Would we not necessarily focus specifically on airlines but have this be, if you like, a “whole of experience” approach, where if there's a deficit in service to the public it isn't just focused on one part of the sector, which could easily do the old finger-pointing to someplace else?