Mr. Streiner, you described a process earlier in which you dealt with about 70 complaints a month, up to almost 1,000 a month now if you take the recent numbers, and you talked about resolving them one-on-one. That can't go on. I'm assuming you've alluded to that, and you probably listened to Mr. Emerson saying there's a different method of doing it. So I'm assuming you can't do that and you are looking for something else in the process as this is coming to light.
Do you want to respond to that?