Thank you.
I should clarify that while we've had a surge in the last week—230 complaints—we've actually been running at about 400 per month, not 1,000 per month, over the last year. That said, 400 per month is still four, five, or six times, more than we had been processing in the past, depending on the month.
I would reiterate the comments I made earlier. I think that if the CTA had own-motion authority and was able, where it has reasonable grounds to believe that there may be some sort of an issue in the transportation system, to deal with that proactively and on a more systemic basis, that might help to resolve some of the complaints.
It's also possible that when we pass the air passenger rights regulations and there's greater clarity in the system on what traveller's rights are, over time we may see a stabilization at lower levels. I am not certain that would happen at the outset. I think at the outset we might well see a surge. That's what happened in Europe after the new regulations were brought on stream, because these raise people's awareness. But it may be the case that over several years, as people get used to their rights and as the system stabilizes, there might be a levelling off.