Excellent, thank you very much.
I could probably spend an entire day with this panel, so to the extent you can keep your answers short, and I'll try to do the same with my questions, it would be helpful.
First, Mr. Streiner, you mentioned a relative explosion in the number of complaints you dealt with when the public learned that the CTA was there to help. I'm picturing that through a well-publicized process, including these committee hearings and debate in the House of Commons, if C-49 passes, Canadians are going to be very well aware that they have some sort of recourse for the ordinary frustrations that come with travel. Do you have the capacity to deal with a further explosion of complaints? If not, what mechanism can be put in place to give you that capacity?