David Graham at the Transport, Infrastructure and Communities Committee

On September 13th, 2017. See this statement in context.

September 13th, 2017 / 6:15 p.m.

Liberal

David Graham Liberal Laurentides—Labelle, QC

I have time for one more question.

Does it require, in your view, a bill of rights to raise customer service across the industry so that you're all rising together, so that you're not having to fight over who has better customer service? By putting in the bill of rights you all have to rise. Is that an advantage? Is that going to help us improve customer service overall?

I've flown in Asia, and the customer service is way better than anything we get in North America.

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