Thank you, Madam Chair.
Your story, when it comes to air passengers' rights, is a kind of good news, bad news thing. The bad news is that alarming stories come out in the media a few times a year. The good news is that they only come out a few times a year. For the most part, things go well.
But I have to ask what on earth is going on when you have a name on a no-fly list and it turns out to be a six-year-old kid and still the family cannot fly? What happened to that poor family who came to the airport with their kids, weren't allowed on the plane, and then were dinged another $4,000 the next day to get on a plane?
Is this a systems failure, or is it a customer service failure? What kind of training—and I'm sorry, I'm picking on Air Canada because they are the two that are most recent in memory, but I'm sure everybody has their moment.... What's going on there? Do you need government to step in and teach some common sense here?