Last week I had an opportunity to help with check in at one of our bases out west, a relatively small base. We do these base visits on a regular basis. We meet with WestJetters and our guests. I had a chance to talk to probably 20 or 30 guests over the course of the day. In answer to your question, based on the conversations I was having with them, although I never actually posed that specific question to them, there's a fundamental thing that occurs and it was quite obvious as I was watching people coming into the airport. When you enter into commercial aviation travel, you lose control from the very moment you step into the airport.
As we were saying, we have service failures. We recognize that. We have 700 flights a day. Part of the issue, and it's a challenge for us that we have to deal with, is that regardless of how seasoned a traveller you are, when you step into this process of commercial aviation, you lose control of where you can go, when you can go, and how you can go, and that creates a frustration that we certainly understand.