Thank you for your question, sir.
Let me put what happened into context, because the situation was exceptional and absolutely extraordinary.
The Toronto and Montreal airports were closed because of weather conditions. Twenty aircraft were rerouted to the Ottawa airport, including an Airbus A380 and some Boeing 777s and Boeing 787s. On those 20 aircraft were more than 5,000 people who suddenly and unexpectedly found themselves at the Ottawa airport. There was refuelling equipment, but no staff. There were also handling staff. That was the situation at Ottawa airport, and it was exceptional.