If I could add to this, Transat is peculiar in the sense that it's not only an airline company. We have travel agents and we're also a tour operator, so we do inform our clients. One of the peculiarities of being a travel agent is that it's your duty to inform your client well.
That is why it is in your interest to deal with a travel agent, because they can explain it all to you.
Can we be better? We can always be better. We at least are trying to be very diligent and give our customers all the information they need so that they know their rights and their remedies.