Okay, 140 million trips. Is it possible that people are not complaining because they're so used to the problems that they just don't see the purpose in complaining? I put that to you from a personal example because I flew to California for a vacation in January. On the way back, I flew United Airlines, which is known for its customer service, really.
During the flight from Los Angeles to Chicago, the crew never exited the galley at the back. They didn't pass once to offer service, they didn't respond to a single service call, and nobody complained because people were so used to that level of customer service.
If we're sitting at 500 complaints out of 140 million trips, maybe it's because we're used to bad service. Do you have a comment on that?