It is certainly the government's position in those governments that they are not as clear as they could be. For example, in the United States, for anybody who looked at a contract of carriage, it's a very complex and long document. It's difficult for passengers to navigate that document, so what the U.S. did was require them to put it in plain language and put it on the websites in a way that the passengers can understand. IATA is strongly in favour of that kind.... If you would call it a passenger rights regime we're all for it. Transparency is important.
On September 14th, 2017. See this statement in context.