These complaints were related to Air Canada's refusal, for example, to compensate passengers for damage to baggage when they rip off the handle or damage the wheels. More known issues are the liability of WestJet for baggage on domestic flights, which used to be $250 and was raised to over $1,800 as a result of my complaint, or the amount of denied boarding compensation payable by Air Canada, which was raised from $100 to up to $800, depending on the length of the delay, as a result of my complaint. There was a wide range of issues relating to matters that affect passengers in their daily dealings with airlines.
On September 14th, 2017. See this statement in context.