My understanding is that the Canadian Transportation Agency suffers from regulatory capture. We have a manager of enforcement, who admitted under oath on cross-examination that she's on a first-name basis with executives of the industry against whom she's supposed to take enforcement actions. The vice-chairman of the Canadian Transportation Agency is a former lobbyist for the airlines. The chief complaint officer is a lawyer who was suspended for misconduct and was never reinstated. Should I go on? Is it any surprise?
It's a broken system, and that system needs to be fixed before anything else can actually be done to improve Canadians' rights.