Thank you, Madam Chair.
My question is going to be directed towards Air Transat.
I was on a flight once from California that had to declare an emergency landing in Arizona because the air conditioning stopped working. It got so hot in there that the pilots couldn't operate the plane anymore. I can attest to how unbearable that situation is.
When I hear of passengers stuck on a plane for over six hours, I can tell you unequivocally that it's not acceptable, especially if they have to call 911 to get water. This isn't a forum to do an investigation or talk about tariffs, so I'm going to just ask you the same question I asked the other air carriers, and that's whether you understand why passengers are frustrated with the level of service they sometimes receive from your airline and why they may feel powerless or lacking rights?