Thank you, Mr. Sikand, for that question.
First and foremost, we'll state the obvious. This was an extremely unfortunate incident. We obviously regretted what happened there. We are a proud airline with 30 years of service to Canada and Canadians. We have won numerous international awards for our service. This is not the way we wanted things to turn out. We have apologized to our passengers. We are working actively and transparently with the CTA public inquiry into this matter. As you know, they held public hearings a few weeks ago, and we told our version of events there. I don't want to repeat that right now because, obviously, it's all on the record, and I don't think it adds anything more to the discussion here.
What I can say is this. If we are to look at anything in terms of a silver lining from this awful situation that took place, it's that it's a cautionary tale. You heard, I believe, our colleagues at Air Canada and WestJet yesterday talk about a holistic, system-wide approach to ensuring that these sorts of things are avoided in the future.
One thing that you have to understand it this. Just putting out an obligation, a penalty, or a fine and saying that, if you don't disembark your passengers after certain hours, you're going to pay this amount of money, would not have helped those passengers that evening, I can assure you that, because we don't need a financial incentive or threat to do what we're doing. Our crews want to get those people where they're going as quickly and as safely as possible.
What happened here was a system that broke down in terms of communications in terms of central coordination. When an airplane is at 35,000 feet going 600 miles an hour, the captain and his crew are basically in control of the situation, with air traffic control, of course. Once that airplane full of people lands on a piece of pavement at an airport, it's a whole different ecosphere. Now we're talking about all sorts of intermediaries and service providers running all over the place. Usually that works well in normal circumstances. I call it the symphony when the plane pulls up to the gate and the trucks come in, the fuellers and the baggage handlers. But when things go wrong, like they did in Toronto, and the whole thing is in complete meltdown, then we need a plan. We need somebody to conduct that symphony right now. We respectfully suggest that it should be the airport.