Actually, a number of measures can be taken, such as examining the impact of the legislation and regulations on the number of delays and cancellations. Travellers who have experienced delays or cancellations should also be surveyed to determine whether they fully know their rights. We then need to ensure that people are aware of their rights.
During the recent delays on the tarmac, I was surprised to see that the crew members were not specifically trained on the airline's tariffs. Airline employees should be trained so that they are also familiar with the passengers’ rights and able to share the information with them afterwards.