There would probably be as many complaints as customers who have been affected by a situation that would require a complaint. However, if people were aware of their rights and there was a process in place, they would no longer have to file a complaint because recourse would be available to them.
That is the direction we want to see Bill C-49 move in. People need to be provided with tools so that they no longer need to file a complaint for compensation or settlement. Provisions need to be in place in advance to allow them to get compensation without having to file a complaint and always having to fight to get something.