It means striking a balance by providing a service that allows passengers not to feel that they are taken hostage. With respect to the events in the past few months, we are very concerned that the passengers felt like they were being held hostage. They had little recourse, little information, and were left to their own devices. We want rules to be established to allow for compensation, but also to ensure that companies have to adjust and take better care of their customers. They will have to make sure there are fewer and fewer delays and cancellations, and, when they do happen—which they will, because of all sorts of circumstances—the customers will be adequately taken care of.
Right now, there is some general grumbling and that is why bills are introduced. More and more people are dissatisfied with the system. The idea is to find ways to support passengers when they are faced with problems.