First of all, you should have travelled on a Canadian airline. You would have gotten better service, for sure.
I want to raise the question that was asked to the minister this morning as to why this is in regulations rather than law. I think the minister stated that it's easier to amend a regulation than it is to amend a law. Having dealt with Transport Canada for 15 years, I can say that nothing is easy at Transport Canada. Regulations there, on a good day, are very complex and difficult to follow.
I agree with what Mr. Lavin is saying. Whatever you decide to use has to be very clear and transparent for people. We've been waiting for regulatory changes for 10 years and they haven't come around. I think laws change about as quickly as that, so I don't think that's the solution. I do think that, for passengers, finding something in a bill or in a law is probably easier than navigating through Transport Canada regulations.