Thank you.
As well, there's one of the small, niggling issues that was always a problem with the CTA. Given that specifically because of your awareness campaign from your government, there are a lot more complaints to the CTA.... I don't know if people understand this, but the CTA has to deal with each of these on the basis of one complaint at a time. It is incredibly time-consuming. Every investigator has to pick up the phone and call about that specific complaint, but a lot of times these complaints are actually very similar.
You didn't allow the CTA to bundle them together in a one-complaint process in order to gather up all the different complaints originating from one incident. I'm wondering if you could tell me why.