My aim certainly with the charter of rights for passengers is to address the situations that are within the airline's control. You brought up an example, and I brought up a few more before, in answering Ms. Raitt's question, about weather, air traffic control problems, security alerts and those kinds of things, and go-slows, for example, with respect to baggage handling or getting the stuff on the plane so the plane can leave on time. Those are all factors that will be brought out in the discussions that will occur with the CTA as it consults in determining the charter of rights. But it is, again, a question of balance, if I can use that word. The objective of this is to come up with something that clearly addresses passenger rights but that is also fair to the airlines. We're not here to pick on the airlines. We're here to make sure that passenger rights are respected. When you buy a ticket for a flight, and there is a decision that is within the control of the airline that prevents you from taking that flight, there needs to be compensation.
On September 14th, 2017. See this statement in context.