I will not belabour the fact that your government did nothing about this for 10 years.
Perhaps you did not understand that we chose this approach to give us the flexibility we will need in the future to amend the charter as needed. If this charter comes into force through regulations, we will avoid having to come back to the House to amend a piece of legislation, since that process is much more expensive, as you know. So the goal is to give us that flexibility.
I would also like to add that Canadian Transportation Agency employees are used to dealing with passenger complaints. That is the agency's mandate. Those people know that environment. The agency is in the best position to establish the charter of passenger rights.