Thank you. It was more along the lines of a joke.
In your opening statement, one thing caught my attention. We have been talking about the passenger bill of rights for weeks. The usual things we hear about are lost luggage, overbooking and flight delays.
You are now adding questionable business practices that require compensation. Could you give me some examples of what you call “questionable business practices”? What impact could they have on passengers, and what solution do you propose?