I think, on air travel specifically, moving from a regime that was very unpredictable and very difficult to navigate, both for consumers and for airlines to understand the penalties that could be levelled against them, moving to a clear, more transparent system where everybody understands what is expected of them and what the consequences of potential actions are, is going to be helpful moving forward.
That said, the devil is in the details. With the air passenger bill of rights, most of those provisions will be established through regulations, so if they're overly punitive, if they're, perhaps, penalizing airlines for things that are out of their control, then we may end up with a system that is less competitive or actually ends up resulting in additional traveller costs when airlines have to recoup some of these. I think the framework set out is a good one, but I think the details, the regulations themselves, will tell us whether we sort of get it right.